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Who we are

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Meet our core team.

They oversee our network of multi-lingual account managers, CRM wizards, researchers, writers and translators to deliver for clients.

Andi Catt 5

Andi Catt, Managing Director

Andi founded The Call Business in 2011 after a 30-year career in sales and telemarketing, which has included an award from the Direct Marketing Association. Andi is responsible for the strategic direction of the company, for business development and for managing mystery shopping and client training programmes.

Email: andi@thecallbusiness.com

Emily Jane Pitt 1

Emily Pitt, Account Director

Emily has spent many years working in the creative and events industries, having worked for D&AD, the Science Museum and a number of prestigious venues in London. Emily manages several of our accounts and provides expertise to clients interested in hosting events.

Email: emily@thecallbusiness.com

Sarah Read 1

Sarah Read, Operations Manager

Sarah’s background as a legal secretary and HR administrator stands her in good stead. She is the glue that holds us together, overseeing contracts, accounts, recruitment and HR.

Email: sarah@thecallbusiness.com

Melanie Clarke 1

Melanie Clarke, Account Director

Melanie has a background in account management and business development within the creative and print industries. As well as managing our largest account on a day-to-day basis, she is our advisor on direct marketing and one of our event marketing specialists.

Email: melanie@thecallbusiness.com

Claire Grant 1

Claire Grant, Senior Account Manager

Claire primarily works with clients who want to set up in-house telemarketing operations. Having previously managed the branch of a recruitment agency, she provides guidance and support on team structure and the recruitment process. Claire also works with Sarah on the recruitment of our own telemarketers.

Email: claire@thecallbusiness.com

Kat Juggins 5

Katherine Juggins, Account Manager

Katherine’s background is the promotional merchandise industry. She now supports our creative team in developing direct marketing campaigns as well as working on several key accounts.

Email: katherine@thecallbusiness.com

Abigail Britnell 5

Abigail Britnell, Global Account Manager

Before joining us, Abigail had many years’ experience of account management, training and coaching in the recruitment industry. She’s really, really organised and so perfectly suited to managing our complex global accounts.

Email: abigail@thecallbusiness.com

Gail Youngs 5

Gail Youngs, Account Manager

Gail’s no-nonsense approach comes from years as a senior manager in the recruitment industry. She manages several key accounts and is the team’s social secretary.

Email: gail@thecallbusiness.com

David Coates 3

David Coates, Account Manager

David – also known as DC – was a professional sportsman before joining our team. He supports our largest client with calls to English-speaking companies in North America and the Far East.

Email: dc@thecallbusiness.com


Making the calls

We have a rapidly expanding team of experienced, friendly, engaging account managers and telemarketers who make calls for our clients in an ever-growing range of languages. Unless they are truly bi or tri-lingual, our team only make calls in their native language.

Multilingual Services

Our clients have customers all over the world and want to win customers all over the world, so we offer telemarketing in multiple languages.
Our team of telemarketers and account managers speak over a dozen languages between them.
Unless they are truly bi or tri-lingual, our team only make calls in their native language.
So far this year we have made calls in:

English Spanish Portuguese Italian French
German Mandarin Chinese Cantonese Japanese Korean
Thai Indonesian Polish Gujarati Hindi
Contact Us

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